If you haven't received an order confirmation, please check your spam mail. If the confirmation isn't there either, please check if the payment went through properly. You can contact our customer service by calling +31 10-7470000 or emailing [email protected].
Until payment has been received for an order, it will not be processed by our goldsmiths.
Did you find the perfect piece of jewellery on our website and put it in the shopping bag? Then you can easily pay through our payment system. This will forward you to a secure environment in which the payment can be done. We offer various possibilities. Below, we will give a brief explanation per payment opportunity.
Do you still have any questions about the payments? Please feel free to contact us.
|Credit card (Visa, American Express, Mastercard, Diners, Discover, JCB, UnionPay, DirectDebit)||Free|
The following credit cards are valid for payment at DiamondsByMe:
Visa, Master-card and American Express.
There is no additional charge when you pay with a credit card.
PayPal is the worldwide number one online payment method. Do you want to know how this works? Click here. There will be no additional charge when you pay with a payPal.
Klarna is responsible for payment after delivery for DiamondsByMe. You will receive a payment request by e-mail from Klarna, after you have received the purchased product. You can use Klarna till the amount of €500,- if it’s your first order by Klarna. Are you familiar with Klarna, you can order till the amount of €750,-. Would you like to pay with Klarna for a higher amount? Please contact us. For more information, you can visit the website of Klarna.
There are no extra charges when you pay with Klarna.
This international payment method can be used by customers from the following countries: Germany, Austria, Switzerland, Poland, Italy, Spain, Belgium and the Netherlands. This method is based on an overbooking where all information is entered automatically. The customer only has to confirm the payment, which may not exceed 5,000 euros, after which the payment is executed. Payments made using this method take place in a secure setting. The processing time for international payments is longer than for domestic transactions and is at least 2 working days. You will not receive confirmation of your order until the payment has been processed. For this reason, the estimated shipping date may also be delayed by a few days. No additional fees are charged for this payment method.
When ordering by bank transfer, you will receive the DiamondsByMe account details. Then you can make your payment at a time of your choice. Please allow a minimum of 2 working days for processing in case of transfer. For international orders, it may take a few more days. If you choose this method of payment, the maximum amount accepted is 100,000 euros. You will not receive confirmation of your order until the payment has been processed. As soon as payment has been received, our goldsmith will manufacture your jewellery. No additional fees will be charged for this payment method.