Save up to 30% | Lifetime guarantee | 30 days return policy
Lifetime guarantee; Yes, you read it correctly! We offer a lifetime guarantee on all our jewellery! With DiamondsByMe, safe and reliable shopping is a sure thing.
We understand our jewellery are purchased for a lifetime. Because its design is unique and special, you will want to wear our jewellery your entire life. And of course you want to be sure our jewels last a lifetime and can be passed onto future generations. For that reason, we offer a lifetime guarantee. We believe in the quality of our jewels 100%. Because they are exclusively made by the best professionals, we are able to give a lifetime guarantee.
A lifetime guarantee on our jewels means they should last a lifetime, provided that normal use and proper maintenance is considered. By normal use, for instance, we mean not wearing a jewel during heavy labour Please take a jewel’s fragility into account. Furthermore, it is wise to maintain your jewellery responsibly to prevent scratches, discolouration, dents, fractures and other signs of wear. Tips for maintaining your jewellery can be found on our jewellery maintenance page. We also recommend returning your jewellery to DiamondsByMe every few years for maintenance. For a small fee your jewellery will be cleaned and polished. For jewellery with gemstones, the settings will be checked.
When a jewel is sent to us, it is assessed by our service crew first. They decide whether the returned object is covered by the lifetime warranty. After the assessment, we will contact you to talk you through the process. Of course, the lifetime guarantee does not apply to everything. That is why the following is not covered under warranty:
If a stone has fallen out of your jewel, this too shall be assessed by our service crew first. They will decide, consequently, if this is covered under warranty. A gemstone is usually set with small prongs which can bend and show signs of wear. This can lead to a stone falling out. To prevent this from happening, we strongly recommend sending us your jewel once every two years.
We will not only clean and polish your jewel, but we will also check all the prongs for signs of wear and damage not covered under warranty may be repaired for a reasonable rate if wanted. Your crown jewel, a lifetime pleasure to wear! Read more about the jewellery service
If you have any questions about the lifetime warranty, please do not hesitate to contact us. We are more than happy to answer your questions!
In most instances, we can also customise your jewellery piece to fit. The following terms and prices apply.
Within the 30-day viewing period, a special rate applies. Thus, resizing up to one size smaller costs £20 for yellow and rose gold, and £25 for white gold.
For rings made of platinum, different prices apply. We would be pleased to prepare a quotation for you. Rings encrusted with gemstones all around (eternity rings), and rings with a design that extends the entire circumference, cannot be adjusted. Should you have any questions, please do not hesitate to contact us.
Repairs will be handled according to the day of receipt. The jewellery will be repaired within 7-14 days. We will keep you informed about the reparation and solution.
DiamondsByMe offers warranty on every purchase. Despite the fact that our goldsmiths take a lot of care for your jewellery, it can always happen, something went wrong. Did you notice something wrong with the ordered product? Please contact us within 48 hours after you received your package. Send a e-mail to; [email protected]