To have a piece of jewellery last a lifetime, it's crucial not only to purchase a high-quality item but also to handle it with care. To aid you in this, we offer advice on jewellery maintenance in our knowledge base. Please read it at your leisure to maintain your jewellery in peak condition!
Keeping your treasures in perfect condition
At DiamondsByMe, we recognise that your jewellery holds immeasurable value and necessitates the highest level of care to preserve its beauty and lustre. Jewellery is meant to be worn and cherished, yet over time it may succumb to wear and tear. Hence, we offer a specialised jewellery service to assist you in maintaining the splendour of your treasured pieces.
Jewellery, particularly those adorned with gemstones, can be prone to scratches and other forms of damage from daily wear. In addition, dirt can accumulate in openings of the metal and under the diamonds, making them dull. Think dust, sand and hand cream. To ensure that your DiamondsByMe jewellery continues to sparkle as brightly as the day you received it, we advise utilising our jewellery service at least biennially.
What Our Service Includes: Entrusting us with your jewellery for servicing, our expert artisans and craftsmen meticulously clean and polish each piece, reinstating its radiance and shimmer. For jewellery featuring gemstones, our seasoned goldsmiths conduct a comprehensive inspection of the settings to guarantee that all stones are securely in place and in pristine condition.
Our dedication to our jewellery is profound, but as our goldsmiths need time to provide their services, we must inform you that this service is not complimentary. The pricing structure is as follows:
Platinum, Yellow and Rose Gold Jewellery: €15 plus shipping
White Gold Jewellery: €35 (This includes rhodium plating as part of the service) plus shipping
Should our experienced goldsmiths detect any damage or problems beyond our standard service's scope, our devoted customer service team will promptly contact you. They will discuss the options and costs to address and repair the specific issues.
Rest assured, any repair work is undertaken only with your approval.
Your jewellery mirrors your individual style and precious moments. Opting for our jewellery service represents a proactive step to ensure your cherished pieces remain exquisite for years to come.
Note: Our maintenance service is exclusively for jewellery crafted by DiamondsByMe. This is because we cannot guarantee the quality of jewellery produced by other entities.
If your DiamondsByMe jewellery has been adjusted or repaired by a different goldsmith, and the result was unsatisfactory, you unfortunately forfeit your right to our lifetime guarantee. We are, however, willing to evaluate the potential for repair, though this would not be covered by our guarantee.
We are pleased that you are committed to ensuring your DiamondsByMe jewellery remains resplendent for as long as possible. You can register your jewellery for servicing via the link below. Our customer care team will provide you with the necessary information to either send your jewellery to us or arrange an appointment to deliver it personally at our showroom.
Register Jewellery for Maintenance