Returns and exchange | DiamondsByMe

Return and Exchange

INFORMATION ABOUT RETURNS

It is possible to return products of your order within 60 days after receiving it. We will explain our return policy in a few steps. You can find them on this page.

Do you want to return your product(s) right away? Download the return form below or use the card that was included in your package.

HOW TO RETURN A PRODUCT

STEP 1: INFORM US

To exercise the right to cancel, you must inform us (DiamondsByMe B.V., Rijsdijk 146, 3161EW Rhoon, The Netherlands, info@diamondsbyme.co.uk, phone number: +31 (0)10 747 00 00) of your decision to cancel this contract by a clear statement. This can be done by sending us an e-mail, but the easiest and fastest way is to add our return form to your package. Please note: this is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

STEP 2: RETURN YOUR PACKAGE

You will have to bear the direct cost of returning the product(s). The products need to be wrapped and please make sure the product(s) are protected and can't be damaged. The last step is to send the product(s) back to us via your local postal office.

RETURN ADDRESS

The package can be send to:

DBM BV
Rijsdijk 146
3161EW Rhoon
The Netherlands


Some items you can't return or exchange, this involves:

  • Products which are engraved on request. Jewelry with engravings on the inside of the ring can be returned, but jewelry with engravings on the outside like fingerprints or special custom engravings can't be returned.
  • Products that are modified according to your request.

For details, see our General terms.


AFTER WE RECEIVED YOUR RETURN

Within 5 working days after receiving your return package, we will send a confirmation mail that we have received your return. In case it will be delivered on weekends, you will receive the confirmation mail on the next working day.

After receiving your product(s), we will check whether the products are received in good condition and can be reselled. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products (e.g. if the items are worn and as a result damaged or incomplete).

COMPLETION

As soon as we have received the item, we will transfer the purchase amount to your account within 14 days.

The refund will be made through the same payment method as chosen for your order.

Is your item damaged? Please read the page on Warranty and defects.

EXCHANGES

The exchange of an item for the same item in a different size or color, is considered as a new order. You return the old order within the trial period and order the new product by filling in the return form. The cost of the return shipment are for own account. Should a product be exchanged by an error or a defect by us, the costs are obviously at our expense.

RESIZE

Of course we can resize your ring for you.

  • Up to 1 size larger or smaller, we have a service charge of €15,- (up to 1 months after delivery)
  • For resizing more than 1 size larger or smaller a quotations will be made upon request.

For rings made of Platinum and rings that are set around with precious stones (eternity), different prices apply. For this we give you a quotation first.

Repairs will be handled according to the day of receipt. The jewelry will be repaired within 7-14 days. We will keep you informed about the reparation and solution.

ANY FURTHER QUESTIONS?

Contact our customer service.